Welcome to Village Water Systems, Inc

Search


Report

Main Menu


Newsletter
Click here to sign up for our periodic newsletter.

Calendar

December '17
S M T W T F S
     12
3456789
10111213141516
17181920212223
24252627282930
31      

View News Update

Meter Reading Issue
Wednesday, Nov 08, 2017 7:55am

 

10210 Statesville Blvd.

P. O. Box 128 Cleveland, NC 27013 Office: 704.278.2221 Fax: 704.278.9616

 

6 November 2017

 

Village Water Association Re: Meter Reading Issue To: Sal Fayad,

 

Recently Village water accepted our recommendation to upgrade your meter reading capabilities by utilizing our Solid State Registers (SSR). One aspect of this register is an increase in Village Waters ability to find suspected customer side leaks. This was an important aspect for Village Water so that you can improve your level of customer service. Part of the new registers functions are a 10 digit display. This new display shows water usage down to the thousandth of a gallon. The old display is 6 digits. A Village Water meter reading employee read the new meters manually exactly as they were taught to do. With the increased granularity of the new register 10 digits rather than 6 this lead to the incorrect billing. As we understand the situation only 3 out of 460 customers had these new SSR registers at the time of the last meter reading. So this was an extremely limited situation for Village Water. This in no way affected any electronic readings that were performed with the system.

 

We failed to properly train your meter readers during this transition for manual readings. This has been corrected so that no further discrepancies should be seen.

 

Sincerely,

Jerry Johnson

Jerry Johnson Mueller Systems

Territory Manager – LA, MS

 


Digg | Delicious | Reddit | Facebook | StumbleUpon Posted by admin

Powered by Majicko1.4.0! 2007-2012 Bossier Web Design by Bandwise LLC